FAQ

You may follow the steps below to place an order:

• Select your desired item from available categories.
• Click on “QUICK VIEW” and then “GO TO PRODUCT” Tab to see the product details.
• After viewing the product details and opting for the required size, click on the “ADD TO CART” tab and then click on the “GO TO CHECKOUT”.
• In the checkout page, provide your shipping address or click on “SIGN IN” button if you already have an account with us.
• After verifying the Cart, select a payment mode to complete your payment. On successful completion of payment an Order ID will be generated and you will receive an Order Confirmation via Email from us.

We would love to have you with us as a registered customer. However, registration is not complulory. You may skip the registration process and place an order by filling your shipping address and contact details after checkout.

At the top right corner of our Website you will see the "LOGIN" button. Click on it and you will be guided to the Customer Login page, where you will have to enter your registered Email ID and password to login.

At the top right corner of our Website you will see the "REGISTER" button. Click on it and you will be guided to the Customer Registration page, where you will have to enter your Name, Email ID and create a new password to register.

To request a new password, click on "MY ACCOUNT" and click the link "FORGOT YOUR PASSWORD?" enter your email in the box provided and a password reset link will be sent to provide a new password.

Your past orders can be accessed only if you have registered before your past order or after signing in to the existing account. All the previous orders are stored for your reference at the “MY ACCOUNT” section. Simply click on “ORDER HISTORY”.

This feature can be used only by customers who have already registered. For information about how to register on Fabanza, refer to the initial questions of FAQ. If you’re already registered and have signed in, you can save the item(s) in your wishlist by selecting the button with heart symbol.

Once you log in to your account, you can select the tab “EDIT” in “MY ACCOUNT” section, in the bottom navigation panel. You may edit your profile, change the password or add any other address if you wish.

Sorry, we do not take orders over phone. However, in case of any inconvenience while placing orders, feel free to contact our customer care service. We will surely be available to resolve your queries right away.

You can contact us on our customer care number: +91 123 456 7890 or e-mail us on support@fabanza.com. You can even connect with us through WhatsApp (on the above mentioned number), Facebook, LinkedIn or Twitter.

Yes, you can always place bulk orders at special slab rates. For this, you can either contact us over phone or email us specifying your requirements. We will revert back to you as soon as possible. Furthur information is provided in “BULK BUY PRICE AVAILABLE” section.

Every style shown on our website has its own specific page – just click on an image of the product and you will be taken to page for that product. Product page has detailed description, size information, style, fabric, time to ship etc. For more details on size/ fitting please click SIZE GUIDE on the description page of every style.

Once your details are confirmed, we will acknowledge your payment via email. After dispatching your order we will send you an acknowledgment email with your parcel tracking number.

Every attempt is made by us to keep its stock levels accurate and fully up-to-date. Unfortunately, there may be rare occasions when we are out of stock. We will try to contact the customer by phone or email so please make sure you provide us with correct contact details at the time of placing order. In case of incorrect contact details provided, or getting no response from the customer Fabanza gives customers the rights to cancel the order for the unavailable items.

Only for your first order, you will have to type your address. You can make an account on Fabanza to retrieve the saved address during a subsequent order. Once you have your first order with us, your shipping address is saved in your MY ACCOUNT section. While placing any future order, simply enter your email and password to use this saved address. You can also login to the My Account section to manage your saved address.

Of course, we use renowned courier services and they always ensure the safety of your order. All the parcels are safeguarded and in case the parcel is lost in transit due to some unforeseen circumstances, we replace the order or refund the amount upon your request.

We use highly secured PSI DSS compliant payment gateways. We accept all major credit/ Debit cards. If your credit/debit card was refused while placing an order on our website resubmit your order using a different card. You can pay in INR only if you are browsing our website and placing an order in India.

All our sarees comes with complimentary fall and edging service.

All items on our website have different time to dispatch i.e. the time required to process the item in our workshop. For any item, you can see the number of days to dispatch, displayed as "SHIPS IN (for example) 15-21 DAYS" just beside the item code. Post shipment, the courier takes around 3 to 7 working days to deliver an item, depending on the location and you will receive the tracking details by an email within 24-48 hours of shipment.

There won’t be any shipping charges for orders above $ 500 (USD). For all the other products, you can check the charges while placing the order.

We have partnered with reputed courier companies. They leave a card when there is no one to accept the delivery; they attempt the delivery two times. If still the recipient is unavailable, the parcel is returned to our facility. The delivery charge is non refundable and a further delivery request will incur fresh delivery charges.

Please see our refund policy.

Please refer to our Return Policy.